Contact

Get in touch

One address handles everything below. There is no phone line and no live chat queue, which means the address is actually read rather than pointing you into a loop.

Support address

[email protected]

Write in English if you can. Include what you were doing and what happened, and we can usually answer in one reply rather than three.

What to send where

Something on the site is broken

Camera not starting, matches not connecting, a page that will not load. Tell us the browser and device you are on, because most of these are permission or device issues we can point you straight at.

Check the Help Center first, it covers the common ones.

You need to report a person

Do not email this. Use the report control inside the call: it works without ending the call, it reaches the moderation queue directly, and it carries the context we need. Email is slower and loses that context.

Reports are reviewed around the clock.

A billing question

Charges, refunds, or a payment you do not recognise. Include the date and the last four digits of the card. For a disputed charge, raise it with your payment provider in parallel, since they can act faster than we can.

Your wallet and settings show the full history.

Privacy or data requests

Access, correction or deletion of your data. The privacy policy sets out what is held and for how long; this address is where the request goes.

See the privacy policy for the full detail.

Before you write